Torture is the act of deliberately inflicting severe physical or psychological pain on victims. It has been carried out throughout history from ancient times to modern day. Community Torture Centers have become very vital in the whole world in general and in the Arab region in particular, which is experiencing warfare as a result of the Arab Spring. The management of these Community Torture Centers requires special skills and competencies in order to address the increasing challenges and needs of torture victims.
This paper utilized a survey methodology/ case study of the Institute for Family Health. The study sample consisted of 50 persons, including all Units Directors at the institute and senior employees from the working group in each unit which are: (Administration, Human Resources, Training, Monitoring and Evaluation, Financial, Counseling and Trauma, Child Development, Medical Unit, Hashemi Center, Outreach Program, Technical Supervision, and Quality Assurance) Study tools used are: • Open Interview • Questionnaire to study the resources and needs of different units which was checked for Validity and Reliability. • Content Analysis of documents and data which are available at the institute, during the past three years.
The results indicated that there are a range of challenges facing the work in the institute for family health, these challenges were:
- Financial sustainability.
- Management challenges of personnel affairs.
- Outreach Challenges including covering multiple locations in Jordan and providing services under crisescircumstances.
- Training and Development challenges, which are capacity building financial support and stress management andretreat for employees.
- Technical challenges, such as providing extra services in addition to psychosocial and medical intervention anddeveloping work forms and templates.
- Quality Assurance challenges including lack of policies and protocols.
- Monitoring and Evaluation challenges, such as reporting and establishing a database.
Funding & No Conflicts Declaration
This study was self-funded and supported by the Institute for Family Health.